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Morgan Clayhall is exclusively offered at Hollace Cluny, in Toronto - https://www.hollacecluny.ca/

Morgan Clayhall is also available on:

Derring Hall https://deringhall.com/brands/morgan-clayhall

We ship through out North American, the Caribbean and Europe

If you have any questions, please inquire with the studio - morganclayhall@gmail.com


PLACE AN ORDER-CUSTOM ORDER

All orders and custom orders are non-refundable. Prices may be subject to change without notice. Lead times begin with receipt of payment and finalization of order details. Lead times are stated on our sales platforms and may change depending on approvals timelines and custom changes to our products. Any changes in lead times are stated in an email sent to the client. Products ship once the balance due is paid in full.

We offer customization of our line of furniture. Quotes for custom request can take up to 4 day to procure, and are subject to up-charges based on size, configuration and finish.

We are happy to provide samples of any our our standard finishes, upon request. Samples of the art work are not provided unless discussed previously and for an up-charge. For clients approval, we do send thru detail photos of the art work on the doors before we seal them. Our samples for the artwork are for colour and composition, the samples are not sealed in resin. The samples are not full scale and the interpretation on the final product may differ from the sample itself, due to the hand made nature of our work.

Natural materials such as stone, steel, wood, and art medium have unique characteristics and my therefore vary from what is represented on our website or in our photography. We will do our best to answer any questions you may have, about colour, finish and size.

WARRANTY

Our items are guaranteed for one year against any mechanical defects or technical failures. Should an issue arise with your product please inform us and we will replace or repair the defective componemt/item. We cannot be held responsible for the following: damage caused by improper care or cleaning solutions, damage cause by improper assembly or installation, damage caused by typical wear and tear including but not limited to scratches, dents or stains.

DAMAGES

If upon receiving your new item you discover a defect, please contact us immediately and we will work with you to fix the problem. Damages must be documented and reported within 48 hours of receipt. We cannot be held responsible for damages reported after 48 hours window. In the case that damages occurred during shipment, the packing/shipping material must be retained in order for the claim to be successfully processed. If you are not happy with your purchase for other reasons, please let us know why. We stand behind all our products and will work with you to determine the best solution.

SHIPPING

We ship world-wide and are happy to arrange shipping on your behalf with our preferred carrier. Long distance delivery costs are be determined by quote that we will supply. The client must approve the quote before the order is sent out. We do request your Tax Identification Number for custom paperwork. Should you prefer to arrange your own shipment, we are happy to have items unwrapped and available for pick-up at our Toronto Studio location. All of our orders are shipped by crate. All merchandise must be paid in full prior to pick-up or shipment. Finished merchandise can be stored with our company for up to 14 days after its completion. beyond that timeframe it will be sent to an offsite storage facility where storages fees will incur.

Any issues or circumstances with shipping, whether natural or man-made, that causes lateness with timelines is not the responsibility of Morgan Clayhall Inc. Order cancellations will not be entertained because of delays beyond Morgan Clayhall controls We will do our best of remedy any situation that may occur to get your order to you in a timely manner. We appreciate your understanding.

LEAD TIMES

Our Lead Times vary depending on the product, and are generally between 8-18 weeks. Please contact us for information specific to your item(s) of interest. Lead times begin with receipt of payment and finalization of order details.

FORMS OF PAYMENT

We accept payment by credit card (American Express, Visa , MasterCard) and bank draft, service charges may apply, please inquire. Customers will be notified by email before payment is taken for their approval.

RETURN POLICY

Because of the custom, made to order nature of our work, we are not able to accept returns or offer exchanges. Once your order is placed, cancellations will not be permitted